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Shipping Policy

Last Updated: January 1, 2025

Free Shipping

We offer free standard shipping on all orders within the contiguous United States (48 states). No minimum purchase required.

Processing Time

Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays). You will receive a confirmation email with tracking information once your order ships.

Delivery Times

Standard delivery typically arrives within 3–7 business days after processing, depending on your location. Delivery times are estimates and are not guaranteed.

Shipping Carriers

We ship via major carriers including FedEx, UPS, and USPS. The carrier and method are selected based on the size and destination of your order.

Signature Confirmation

For the security of high-value shipments, orders of $500 or more may require signature confirmation upon delivery. The package will be delivered to the verified address provided at checkout.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number on the carrier's website to monitor your delivery status.

Risk of Loss

Risk of loss and title for items purchased from PremierRobotic.com pass to you upon delivery of the items to the carrier. If tracking shows your package as delivered but you cannot locate it, please contact us within 5 business days so we can assist with a carrier trace or claim.

Shipping Restrictions

At this time, we ship only within the United States. We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations. If you have a special shipping request, please contact us.

Damaged Shipments

Please inspect your package upon arrival. If your item arrives damaged, contact us through our Contact Form within 72 hours with photos of the product, packaging, and shipping label. We will work with you to arrange a replacement or repair at no additional cost.

Questions?

If you have any questions about shipping, please reach out to us anytime through our Contact Form or call us at (888) 615-5728.

Premier Robotics
10421 FM 1670
Salado, TX 76571

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